Masters in Business Studies

Customer Service Duty Manager (KSA)

Following are the key highlights of my role.
• Plan, organize, direct, control, and evaluate flight operation.
• Ensure compliance with airline procedures.
• Oversight of the BA operation on the station.
• Control and manage station budget and seek opportunities to reduce the cost.
• Set off the handling cost with ancillary sales on the station.
• Built a strong relationship with suppliers and authorities

Airport Manager (Lahore)

Key highlights of this role are:
• Plan, organize, direct, control, and evaluate flight operation.
• Built a strong relationship with suppliers and authorities.
• Ensure compliance with airline procedures for safety & security.
• Oversight of all areas of operation including land and airside.
• Control and manage station budget and seek opportunities to reduce the cost.
• Monitor station performance and generate reports for senior management.
• Deliver the key training to staff.
• Set off the handling cost with ancillary sales on the station.

Customer Service Duty Manager (Dammam)

Following are the key highlights of my role.
• Plan, organize, direct, control, and evaluate flight operation.
• Ensure compliance with airline procedures.
• Oversight of the BA operation on the station.
• Control and manage station budget and seek opportunities to reduce the cost.
• Set off the handling cost with ancillary sales on the station.
• Built a strong relationship with suppliers and authorities

Customer Service Executive (Jeddah)

Following are my responsibilities at Jeddah station: –
• Plan, organize, direct, control, and evaluate the flight operation during manager leave.
• Supporting CSDM in all activities including conducting/participating in Monthly Supplier meetings.
• Supporting CSDM in overflying and scheduling clearances.
• Supporting CSDM in AOSP and FAOC approvals.
• SEP Deputy and run/participate in annual exercise.
• Ensure compliance with airline procedures.
• Keeping a close eye on the punctuality of the station.
• Training of ground service provider and British Airways team members.
• Developing and delivering the required training to GSP.
• Giving suggestions and ensuring the implementation to improve customer voice results.
• FM, FLY, and CM Champion for the station.
• Improving the Airport upgrade and excess baggage collection figures.

Customer Service Executive (Riyadh)

Following are my responsibilities at Riyadh station: –
• Plan, organize, direct, control, and evaluate the flight operation during manager leave.
• Supporting CSDM in all activities including conducting/participating in Monthly Supplier meetings.
• Supporting CSDM in overflying and scheduling clearances.
• Supporting CSDM in AOSP and FAOC approvals.
• SEP Deputy and run/participate in annual exercise.
• Ensure compliance with airline procedures.
• Keeping a close eye on the punctuality of the station.
• Training of ground service provider and British Airways team members.
• Developing and delivering the required training to GSP.
• Giving suggestions and ensuring the implementation to improve customer voice results.
• FM, FLY, and CM Champion for the station.
• Improving the Airport upgrade and excess baggage collection figures.

Customer Service Supervisor (Islamabad)

As Turnaround Coordinator, my prime responsibilities were: –
• Safe and secure turn around which include, Safety of Ground Staff, Safety of Aircraft, and Safety of passengers and their baggage.
• Coordination with Supervisors of Aircraft Loaders and CLC (Centralized Load Control).
• Managing precise working times to achieve on-time departures.
• Incident reporting in case of an incident happen
As Customer Services Supervisor, my prime responsibilities were: –
• Preparation and execution of daily plans based on the situation.
• Authorizing Sale Reports.
• On time Check-in closure.
• Be Visible and accessible to all CSA’s for any help.
As CSS/TRC I have full command on the following systems: –
• PRS/DCS (Passenger Reception System/Departure Control System)
• BABS (British Airways Business System)
• FICO (Flight Information Control Operations)
• World Tracer (Baggage Tracing System)

Customer Service Agent (Islamabad)

Being a ticket agent, my Prime responsibilities were: –
• Solving reservation issues faced at check-in, change of onward connections, and new ticket sales.
• Making Sale reports.
• Issuing FIM during disruption.
• Issuing MCO for date change penalties.
• Keeping a record of stock in hand.

Tele Retail Sales Agent (Islamabad)

Main Responsibilities were: –
• Reservation and Ticketing.
• Flight Firming.
• Assisting GSA in resolving system-related issues

Ticketing Agent (Islamabad)

Prime responsibilities were: –
• Reservation, Ticketing Tariff.
• Dealing with Travel Agents.
• Sending and receiving PTA’s.
• Monitoring fortnight sale reports.

Travel Consultant (Islamabad)

Main responsibilities were: –
• Reservation and Ticketing (Domestic and International).
• Dealing with Direct sales
• Assisting counter Supervisor in Group Handling.
• Handling and keeping Corporate Clients with excellent customer service.

Premier Awards

Safe and Secure Award for Team Jeddah

Quality Count

Most Improved Station in Region