About Shahzad Iqbal

  • Academic Level Certificate
  • Age 43 - 47 Years
  • Industry development
  • Viewed 78

Education

  • 1994 - 1995
    Government City College

    Higher Secondary Certificate

    English, Principle of Commerce (Banking), Accounting, Economics & Commercial Geography

  • 1992 - 1993
    City Model Secondary School

    Secondary School Certificate

    English, Computer Science, Mathematics, Physics & Chemistry

Experience

  • 2021 - 2022
    Flex Solutions For Shipping and Logistics LLC, Dubai, United Arab Emirates.

    Sales Manager

    Lead and motivate Sales and Customer Service teams.
    Develop and implement sales strategies.
    Meet and exceed sales targets.
    Analyze market trends and competition.
    Foster relationships with key Customers and Partners.
    Report on sales performance and progress to senior management.
    Continuously assess and improve sales processes.
    Identify new business opportunities and markets.

  • 2020 - 2021
    Quicklets & Zanzi Homes, Sliema, Malta

    Sales Specialist

    Selling and Letting Properties.
    Listing and marketing properties to potential buyers and renters.
    Advising clients on market conditions, pricing and negotiating offers.
    Showing properties to clients and conducting open houses.
    Completing all necessary paperwork for transactions.
    Building and maintaining professional relationships with clients, fellow agents and industry professionals.
    Staying knowledgeable on real estate laws, regulations and industry trends.
    Networking to find new clients and properties.

  • 2011 - 2019
    Aramex Emirates LLC, Dubai, United Arab Emirates.

    Area Sales Executive

    Developing and implementing sales strategies to increase revenue and market share.
    Building and maintaining strong customer relationships, identifying and addressing customer needs.
    Conducting market research to stay up-to-date on industry trends and competition.
    Analyzing sales data and metrics to evaluate sales performance and identify areas for improvement.
    Overseeing contract negotiations and closing deals with customers.
    Actively involved in responding to RFQ’s for the customers relating to International and Domestic solutions.
    Successfully managed and conducted numerous client meetings for years, both in-person and virtual, resulting in increased sales and strengthened relationships with clients in various industries including B2B and B2C.

  • 2007 - 2011
    Aramex Emirates LLC, Dubai, United Arab Emirates.

    Sr. Customer Account Management Executive –Customer Service

    Responding to customer inquiries and concerns via phone or email.
    Tracking and updating customers on shipment status and delivery dates.
    Resolving customer complaints and issues in a timely manner.
    Processing customer orders and updating order information in company databases.
    Coordinating with internal departments to ensure timely delivery and customer satisfaction.
    Providing customers with shipping rate quotes and delivery options.
    Maintaining and updating customer account information.
    Educating customers on company policies, procedures, and services.

  • 2000 - 2007
    Aramex Emirates LLC, Dubai, United Arab Emirates.

    Domestic Customer Service

    Responding to customer inquiries and complaints.
    Resolving customer issues in a timely manner.
    Providing information about products and services.
    Processing customer orders and payments.
    Reporting customer feedback to management.
    Ensuring customer satisfaction.
    Meeting performance and quality standards.
    Update Customers on their shipments.

Languages

English
Proficient
Urdu
Proficient
Hindi
Proficient

Skills

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