Higher National Diploma

Baccalaureate in Modern Literature

Responsables de la Publicité, du Marketing et des Ventes

– Define the commercial strategy of 12 companies / Develop marketing plans
– Analyze sales and define targets to be achieved
– Determine the commercial and strategic means to be put in place to achieve the objectives
– Analyse the market for opportunities (quantitative and qualitative marketing research)
– Define the product identity, communication strategy, conditions for product launch, product placement, branding, etc.
– Managing a team (recruitment, distribution of roles, leadership, etc.)
– Consultation of external service providers: communication and advertising agencies, printers, graphic designers…
– Ensures competitive intelligence on its market

Energy Sales Representative

– Prospecting for corporate and individual customers;
– Sales follow-up ;
– Follow-up with customers to close new sales;
– Negotiation of new contracts ;
– Advising clients on the right equipment to use;
– Stock monitoring ;
– Competitive intelligence ;

Energy Sales Advisor

– Prospecting for corporate and individual customers;
– Sales follow-up ;
– Follow-up with customers to close new sales;
– Negotiation of new contracts ;
– Advising clients on the right equipment to use;
– Stock monitoring ;
– Competitive intelligence ;

Promotional Sales Supervisor

– Supervision of sales promotion in large and medium-sized stores in Douala;
– Negotiation of goodwill spaces (head of shelves, displays, shelves;
– Supervision and management of hostess teams;
– Weekly and monthly reporting on promotional activity in supermarkets;
– Monitoring of stocks, goodwill, visibility, competitive intelligence in supermarkets;

Call Center Agent / Customer Experience Agent

– Customer recall ;
– Analysis of the quality of the service;
– Customer advice ;
– Follow-up of customer requests;
– Customer management ;
– Customer retention ;
– Resolving customer concerns online ;
– Development of survey questionnaires ;
– -Data collection and analysis ;
– Preparation of daily, weekly and monthly service quality reports;
– Evaluation of customer satisfaction with products and services using the data collected;
– Evaluation of the recommendation of the MTN brand to customers using the data collected;
– Reporting to the CEO on the evolution of the customer experience in general and by department;

Best Call Center Agent of the Year

I received the award for best agent of the year at MTN Cameroon. I was in charge of Premium and Corporate Customers.