Hotel and Restaurant Services

Waiter

Greet customers and assist them on their seat
Provides good customer service and upselling products Responsible for delivering goods on the table
Ensures that the cleanliness is well maintained
Handles cash register , and inventory of products and other items

Banquet Waiter

Responsible for assisting and completing table set up for every function.
Maintain a high level of service in a big function.
Anticipate guest’s needs and exceed customer service expectations.
Maintain composure in a fast-paced environment.
Responsible for arranging tables, chairs, and linens for every functions.

Banquet Waiter

Expertise in delivering world-class high-end service for VIP clients.
Negotiate arrangements with clients for catering or use of facilities for banquets or receptions.
Holding Government Functions
Holding Ambassador Functions
Checking all the needed equipment for every functions and operation.
Checking all the set ups if everything is done and polish.

Barista/Waiter

Covering for both waiter and barista whenever there is day off.
Responsible for preparing and serving cold and hot drinks.
Responsible for cleaning and sanitizing all the work areas.
Describing the menu items and suggesting products to customers.
Ordering and serving drinks.
Receiving and processing payments

Assistant Manager

Responsible for planning and organizing the operations of the store.
Responsible for all the POS operation and cashier works.
Handles staff recruitment and interview.
Organize staff schedule and trainings.
Assisting the store manager in daily operation and maintaining proper coverage.
Advise staffs on the best way to resolve issues with the customers.
Ensure that safety in food and health regulations are being followed.
Monitor and control inventory of supplies.
Communicate arrangements to suppliers for food and other supplies.
Providing guidance and actively set as an example for my team members.
Responsible for inventory log every end of the month.

Coffee Shop Supervisor

Responsible for all day-to-day operations.
Establish effective and positive communication to all colleagues.
Maintaining the standard and proper making of the drinks.
Responsible in ordering and controlling stocks.
Train the staff about the knowledge about the drinks.
Responsible for inventory log every end of the month.

Senior Barista

Calibrates all coffee machine prior to operation for best quality taste of coffee.
Assisting the store manager in daily operation and maintaining proper coverage.
Monitor and control inventory stocks for food and other supplies.
Ensures that all the areas are tidy and met the food, health sanitation requirements.
Resolve customer complaints and shares SOPs to colleague.
Follows and Direct team members to follow store policies and procedures.
Providing guidance and actively set as an example for my team members.

Head Barista

Ensures to supply high standard of service to customers.
Plans and organize the daily operation of the shop.
Responsible for staff scheduling and recruitment.
Communicates with the supplier on the arrangement of food and other supplies delivery.
Monitor and control inventory stocks for food and other supplies.
Responsible for calibrating the coffee machine before the start of duty to maintain good quality taste of the coffee beans.
Responsible for dealing with any escalated customer complains.
Trains barista on drink and coffee preparation.
Provide training for waiters on coffee knowledge and customer service.
Ensures health and safety regulations are being followed.

Employee of the Month

Papparoti Coffe Shop

Performance Recognition

My Speciality Coffee

Employee of the Quarter

My Speciality Coffee