About HIDAYATULLAH HUSSAINI SYED

  • Academic Level Master’s Degree
  • Industry Management
  • Viewed 8

About me

Responsibilities:
 Managing Microsoft Office 365 System Center Active directory
Microsoft Azure & Microsoft teams Manage and maintain Email
services for the Administration Staff Members, Teachers & all
Students, and prepare the monthly analytical reports.
 Maintaining a system of Claserra and McGraw-Hill online resources,
 Managing and maintaining Cisco routers, switches, and Fortinet
firewalls. As an administrator is a specialist in the Microsoft program
System Center Configuration Manager (SCCM).
 My additional responsibilities as an administrator include setup new
computers labs and admin staff, connecting to the server,
implementing & upgrading new hardware and software is to the
users, and remotely solving problems, As well as providing standard
services to end-users such as CPU updates, backups, individual
printer, share printers. Installations and maintaining access point
wireless networks, etc.
 Maintained & install the In house application ESOS for the teachers.
 Coordination with local ISP for connectivity problems.
 Installation of VPN for roaming laptops. Backup And Disaster Recovery process documentation and its
Implementation for Windows Environment.
 Responsible for taking the daily backup on a Tape drive.
 Installing & Configuring standalone & Network Printers.
 Experienced in handling Microsoft Office, Configuring Microsoft
Outlook.
 Complete Help Desk (Hardware & Network) Support for Head Office
& other locations.

Education

Experience

  • 2019 - Present
    Coral International School – Jeddah. UBT Sister company.

    IT Technical Support Manager.

    Responsibilities:
     Managing Microsoft Office 365 System Center Active directory
    Microsoft Azure & Microsoft teams Manage and maintain Email
    services for the Administration Staff Members, Teachers & all
    Students, and prepare monthly analytical reports.
     Maintaining a system of Claserra and McGraw-Hill online resources,
    Managing and maintaining Cisco routers, switches, and Fortinet
    firewalls. As an administrator am a specialist in the Microsoft
    program System Center Configuration Manager (SCCM).
     My additional responsibilities as an administrator include setup new
    computers labs and admin staff, connecting to the server,
    implementing & upgrading new hardware and software are to the
    users, and remotely solving problems, as well as providing standard
    services to end-users such as CPU updates, backups, and individual
    printer, share printers, smartboards & projectors, etc.
     Installations and maintaining access point wireless networks, etc.
    Maintained & install the in-house application ESOS for the teachers.
    Coordination with local ISP for connectivity problems.
     Installation of VPN for roaming laptops.
     Backup and Disaster Recovery process documentation and its
    Implementation for Windows Environment.
     Responsible for taking the daily backup on a Tape drive.
     Installing & Configuring standalone & Network Printers.
     Experienced in handling Microsoft Office 365 center, and
    Configuring Microsoft Outlook.
     Complete Help Desk (Hardware & Network) Support for Head Office
    & other locations

  • 2013 - 2019
    Deanship of IT Operation at King Abdul Aziz University - Jeddah.

    IT Operation Coordinator Technical Support Engineer.

    IT Operation Coordinator Technical Support Engineer.
    Deanship of IT Operation at King Abdul Aziz University – Jeddah.
    Responsibilities:
     Responsible to analyze data center for supporting the day-to-day
    operations of the university’s data centers, disaster recovery site, and the exchange building ensuring continuity and proper
    management.
     Interfaced with data center customers to analyze requirements
    and implement the required solutions as well as monitor critical
    data center components to maintain the data center availability.
     Monitoring the performance by highlighting any deficiencies through
    the appropriate channels via network health checks.
     Verifying the issue and categorization/prioritization of the critical
    incident and raising the ticket and follow-up.
     Document all issues and their solution for future ease.
     Retrieve the backup from the IBM mainframe data center.
     As per the schedule daily, weekly, monthly & yearly backups
    running on all jobs on the mainframe. Like on various systems
    CMOS-PRODUCTION, CPACRESTOR, SAP-PRODUCTION, & COBOL
    UNIX & LINUX system.
     Troubleshooting and root cause analysis is part of the roles and
    responsibilities along with Generating reports and coming up with
    the analysis. Root cause analysis of critical incidents.
     Monitoring high critical production servers, physical servers, and
    virtual servers.
     Interface COBOL, & LINUX, scripting to check logs and for running
    various services. Develop and document technical processes.

  • 2011 - 2013
    Rezizasoft Technology Company - Jeddah.

    IT Consultant and System Administrator.

    IT Consultant and System Administrator.
    Rezizasoft Technology Company – Jeddah.
    Responsibilities:
     Maintaining, analyzing, troubleshooting, and repairing computer
    systems, hardware, and computer peripherals. Documenting
    maintains upgrades or replaces hardware and software systems.
     Installing new software releases, and system upgrades, evaluating and
    installing patches, and resolving software-related problems.
    Performing system backups and recovery.
     Maintains data files and monitors system configuration to ensure data
    integrity
     Installing and Updating Antivirus at regular intervals. Installing and configuring TCP/IP, DNS, and DHCP Server & Directory
    Services.
     Creating and Managing User and Group Accounts.
     Implementing Security Issues and solving user problems related to them.
     Maintenance of Antivirus, and Anti-Spam Servers and checking for the
    validity of Updates.
     Remote Administration and Troubleshooting Activities.
     Ensuring Network availability with 99.9% uptime.

Expertise

Microsoft 365 System Center Active Directory Microsoft Azure & Microsoft Team Classera online resources and McGraw-Hill online resources, Mainframe, TSO Console, AD, DNS, DHCP, SMTP, FTP, WINS, Exchange Server, 2003, 2007,2008-R2, 2010- 12.MS- OCS 2007, ISA 2004, 2006, & new version of ISA TMG (Threat management Gateway) Configuring.(Unmanageable & Manageable) Modular & fixed Switches & Routers.

Languages

English
Proficient
ARABIC
Proficient

Portfolio

Honors & awards

Skills

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