MBA MIS IT

IT Technical Support Manager.

Responsibilities:
 Managing Microsoft Office 365 System Center Active directory
Microsoft Azure & Microsoft teams Manage and maintain Email
services for the Administration Staff Members, Teachers & all
Students, and prepare monthly analytical reports.
 Maintaining a system of Claserra and McGraw-Hill online resources,
Managing and maintaining Cisco routers, switches, and Fortinet
firewalls. As an administrator am a specialist in the Microsoft
program System Center Configuration Manager (SCCM).
 My additional responsibilities as an administrator include setup new
computers labs and admin staff, connecting to the server,
implementing & upgrading new hardware and software are to the
users, and remotely solving problems, as well as providing standard
services to end-users such as CPU updates, backups, and individual
printer, share printers, smartboards & projectors, etc.
 Installations and maintaining access point wireless networks, etc.
Maintained & install the in-house application ESOS for the teachers.
Coordination with local ISP for connectivity problems.
 Installation of VPN for roaming laptops.
 Backup and Disaster Recovery process documentation and its
Implementation for Windows Environment.
 Responsible for taking the daily backup on a Tape drive.
 Installing & Configuring standalone & Network Printers.
 Experienced in handling Microsoft Office 365 center, and
Configuring Microsoft Outlook.
 Complete Help Desk (Hardware & Network) Support for Head Office
& other locations

IT Operation Coordinator Technical Support Engineer.

IT Operation Coordinator Technical Support Engineer.
Deanship of IT Operation at King Abdul Aziz University – Jeddah.
Responsibilities:
 Responsible to analyze data center for supporting the day-to-day
operations of the university’s data centers, disaster recovery site, and the exchange building ensuring continuity and proper
management.
 Interfaced with data center customers to analyze requirements
and implement the required solutions as well as monitor critical
data center components to maintain the data center availability.
 Monitoring the performance by highlighting any deficiencies through
the appropriate channels via network health checks.
 Verifying the issue and categorization/prioritization of the critical
incident and raising the ticket and follow-up.
 Document all issues and their solution for future ease.
 Retrieve the backup from the IBM mainframe data center.
 As per the schedule daily, weekly, monthly & yearly backups
running on all jobs on the mainframe. Like on various systems
CMOS-PRODUCTION, CPACRESTOR, SAP-PRODUCTION, & COBOL
UNIX & LINUX system.
 Troubleshooting and root cause analysis is part of the roles and
responsibilities along with Generating reports and coming up with
the analysis. Root cause analysis of critical incidents.
 Monitoring high critical production servers, physical servers, and
virtual servers.
 Interface COBOL, & LINUX, scripting to check logs and for running
various services. Develop and document technical processes.

IT Consultant and System Administrator.

IT Consultant and System Administrator.
Rezizasoft Technology Company – Jeddah.
Responsibilities:
 Maintaining, analyzing, troubleshooting, and repairing computer
systems, hardware, and computer peripherals. Documenting
maintains upgrades or replaces hardware and software systems.
 Installing new software releases, and system upgrades, evaluating and
installing patches, and resolving software-related problems.
Performing system backups and recovery.
 Maintains data files and monitors system configuration to ensure data
integrity
 Installing and Updating Antivirus at regular intervals. Installing and configuring TCP/IP, DNS, and DHCP Server & Directory
Services.
 Creating and Managing User and Group Accounts.
 Implementing Security Issues and solving user problems related to them.
 Maintenance of Antivirus, and Anti-Spam Servers and checking for the
validity of Updates.
 Remote Administration and Troubleshooting Activities.
 Ensuring Network availability with 99.9% uptime.

WEBINAR IDC SECURITY

WEBINAR IDC SECURITY ROADSHOW – 7 APRIL 2021.

 WEBINAR IDC CLOUD

 WEBINAR IDC CLOUD ROADSHOW – JUNE 16 2021.