About Francis Gichema

  • Academic Level Degree Bachelor
  • Age 38 - 42 Years
  • Industry Development
  • Viewed 27

About me

I am a self-motivated individual with the ability to attain the set goals with or without supervision. I am a stunt believer of teamwork in order to attain the set objectives and professional standards.

Education

Experience

  • 2017 - 2021
    Intelvision Group Seychelles

    Network Engineer

    • Administration and monitoring of primary core and DR core network
    • Administration and monitoring of core firewall, internet & Network security
    • Core network maintenance VAS, Datacom.
    • Participate in the core network planning and budget process to ensure proper capacity to meet customer and commercial expectation.
    • Provide root cause analysis (RCA) for operational problems to ensure the cause of network fault is identified and the correct steps taken to eliminate re- occurrence.
    • Ensure the core network performance and availability is within the stipulated key performance indicators (KPI’s)
    • Administration and monitoring of LAN, WAN and wireless Network of Head office and Branch offices ensuring staff’s connectivity and uptime.
    • Writing or modifing basic scripts to resolve performance problems and automates administration tasks.
    • Handle second and third level escalation from technical support or from other team members
    • Network integration and Penetration Testing.
    • Maintain assets database for installed network gear and work with logistics on vendor RMAs (Return Merchandise Authorization)
    • Translate business and customer requirements into technology requirement.
    • Defines architecture and design of systems and solutions to meet current and future business needs.
    • Liase with third party vendor in there solution of network equipment faults
    • Contribute to Network growth, capacity planning and development of network infrastructure
    • New node/ hub installation and commissioning
    • Monitoring, managing and maintaining network using monitoring tools such as Cacti, zabbix, Nagios, Mikrotik dude, DZS Zhone gpon.
    • Consistent and proactive monitoring and reporting of all outages on infrastructure including but not limited to data centre, gpon network, hybrid fiber coax, T.V systems
    • Follow up on downtime resolution to adhere to SLA and providing RFO’S on time.
    • Monitoring uplink circuits via Teams, Seacom, Eassy, Bharti, satellite Gilat.
    • Manage network maintenance, both emergency and planned in co-ordination with other departments involved and external vendors.
    • Produce network design to meet tactical and commercial expectation
    • Network documentation. This involves technical documentation (Manuals) of processes and procedures used throughout normal operations
    • Attending to field support Engineers in bringing up new links/ troubleshooting field related outages.
    • Doing reports on core network uptime and availability.
    • Configuration and maintenance of satellite systems and Dish farm.
    • Perform TV broadcast, recording, playlist management related to in-house programming
    • Provide mentorship to less experienced staff and deal with network related issues escalated from other members of the team and other departments.

  • 2016 - 2017
    Dimension Data

    Network Engineer

    • Manage network security systems and firewall configuration.
    • Designing and implementing of L2 VLANS and bridge domains for clients.
    • Provide technical support and guidance (Remote and on- site during deployment activities in Data centre and POP ( Point of presence)
    • Perform fault isolation and trouble resolution on network hardware, software and circuits.
    • Schedule and perform network maintenance including repairs, replacement, upgrade, and migrations.
    • Provisioning and auditing provisioned IP for new clients and adding them into billing system.
    • Receiving assigned support cases from contact center troubleshooting and resolving the issues and maintaining Service level agreement (SLA)
    • Proactively contribute to documentation, automation and processes improvement.
    • Design and validate RF link performance, quality and reliability
    • Apply propagation theory, cellular theory, RF Engineering tools and antenna theory to choose tower antenna placement
    • Monitoring and recommending tower antenna down tilting and re orientation of frequency hopping
    • Monitor and optimize wireless networks.
    • Maintenance and installation of specific AC and DC power equipment (UPS, Converters, Inverters)
    • Provide reliable DC or AC power supply to transmission, radio and other network racks
    • Ensures proactive scoping of the technical solutions required in order to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the company.
    • Providing accurate and timely feedback and reports to line manager as may be required from time to time.
    • Auditing civil works by Dimension Data subcontractor
    • Junction box Splicing supervision
    • Building termination
    • Equipment deployment
    • Documentation of the fibre network

  • 2008 - 2013
    Wananchi Group (K) Limited

    Service Network Engineer

    • Design metro Ethernet and deployment
    • Ensure circuits are designed to standards (Resiliency/redundancy, latency) are meet.
    • Managing end to end solution by implementing L2VPN, L3VPN, SDH
    • Routing & Switching through Static, EIGRP, BGP, OSPF, MPLS
    • Troubleshooting of TCP/IP suite and IP Addressing (v4 and v6)
    • Monitoring of uplink carrier circuits through Teams, Seacom and Eassy
    • Monitoring network Hub and Node using monitoring tools such as Cacti, zabbix, Nagios, Mikrotik dude.
    • Provisioning new links (Customers) and updating in the billing systems
    • Attending to Field Engineers in regards to network Outages and Customers Outages.
    • Receiving tickets from call centre regards general outages, advising how to resolve connectivity issue experienced by clients (Users) and maintaining SLA.

    FIELD ENGINEER

    • Gather, combine, analyze business and technical requirement and recommend appropriate technological designs and solutions for opportunity development
    • Evaluate the feasibility of conceptual projects
    • Maintenance and troubleshooting of Wireless Base Station
    • Install and configure routers, switches and Public Access Point (Hotspots)
    • RF Design and implementation
    • Customer equipment termination and configuration
    • Troubleshoot network communications equipment and connectivity problems by users.
    • Perform routine maintenance and standard repairs to networking components and associated communication equipment. i.e.
    – Fiber Optic Splicing
    – Termination
    – Connectors
    • Wimax, Hybrid Fibre – Coaxial (HFC) and GPON commissioning
    • Test repaired items to ensure proper operation.
    • Communicate and report the status of projects to appropriate recipients and technical manager.
    • Work closely with dispatch for time allocation and prioritization on tickets resolutions
    • Work as part of call centre team.
    • Maintaining Technical Support as per service level agreement.
    • Compile with centre policy and standard operating procedures

Expertise

Switching & Routing
Project Management
DHCP
Bash Scripting
Cyber Security

Languages

English
Proficient
French
Beginner

Honors & awards

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