About Deborah d’Angelo

  • Academic Level Master’s Degree
  • Industry Management
  • Viewed 13

Education

Experience

  • 2022 - Present
    Mitchell, an Enlyte Company

    Client Programs Manager

    ● Develop new Nurse onboarding training and quality management of a medical records pilot. Distribute responsibilities to teams, ensure quality of production, and report results to client management. Pilot produced 2% increase in 3p Nurse Revenue for 2021 as well as an additional service that can be offered to other clients.
    ● 5% increase in Revenue Margin in one year from designing and implementation of three new Casualty Medical Review tools.
    ● Partner with Reporting, Quality, and Vendor Teams to insure 99.5% of all quality and Service Level Agreements are met or exceeded.
    ● Educate 10 new nurses with Casualty Adjuster Training which increased effectiveness of reports completed by 12%
    ● Provide client/technical support for all web-based applications. Investigate, track, and manage escalated client issues by ticketing system.
    ● Manage critical projects assigned by leadership by overseeing multiple programs serviced through account-level reporting in SLQ, Tableau, and Salesforce.
    ● Conducting live presentations and trainings through webinars to international vendors and national clients.
    ● Utilize excellent relationship management skills to ensure optimal client satisfaction and to increase new revenue opportunities.

Languages

ENGLISH
Proficient

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