About Cynthia Mosoba

  • Academic Level Degree Bachelor
  • Age 23 - 27 Years
  • Industry Management
  • Viewed 32

About me

I am a skilled team player with a strong background in customer-oriented environments, work well independently to handle assignments, and am always ready to go beyond basic assignments. Quick learner with good computer abilities, and am seeking an opportunity to go beyond basics, improve processes and increase customer satisfaction. I am hardworking and always focused on completing work accurately and consistently exceeding targets. I possess advanced clerical and records management abilities, skilled in classifying files, updating, tracking, and handling both manual and automated data entry.

Education

Experience

  • 2021 - 2022
    ACWICT (African Center for Women, ICT (ACWICT)

    Call center agent

    Entered and updated customer data to create and modify account information.
    Checked messages and relayed responses to relevant personnel.
    Referred complex cases requiring further attention and follow-up to appropriate personnel.
    Multitasked to resolve inquiries in real-time, whilst giving customers full attention.
    Recorded customer interactions using the company’s Customer Relationship Management (CRM) system.
    Obtained necessary personal information and verified eligibility in real-time.
    Booked appointments using computer systems for clients and made outbound calls to collect payments.
    Listened actively to complaints, feedback, and feature requests for future improvement.

  • 2022 - 2022
    IEBC (Independent Electoral and Boundaries Commission)

    Polling Clerk

    Issued ballots to eligible voters at the voting center and directed individuals to polling booths.
    Fielded voting and registration questions to help voters make informed choices.
    Performed typing, data entry, and verification activities during voter registration exercises.
    Prepared, assembled, and distributed publications, notices, and sample ballots to potential voters before the election period.
    Attended to file management needs daily to keep digital and physical records organized and updated.
    Prepared reports summarizing records activities and requests to stay current on records activities.
    Used computerized and manual filing systems to research records and locate missing documents.
    Issued ballots to eligible voters at the voting center and directed individuals to polling booths.

  • 2019 - 2021
    Fleming White

    Data Entry Clerk

    Entered data by inputting alphabetic and numeric information using established procedures.
    Preserved data by regularly performing primary and secondary backups.
    Stored records and related materials as backups for digital data.
    Compiled, sorted, and verified the accuracy of data before entry.
    Transferred data from hard copy formats into computer files and database systems.
    Created comprehensive Excel spreadsheets to organize large datasets.
    Selected materials needed to complete work assignments.

Languages

Swahili
Proficient
English
Proficient

Skills

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