Diploma in socio-cultural work (National Framework).

Socio-cultural animator

3rd year of bachelor's degree in Mathematics and Computer Science

Training Manager

Training Manager at Med-Atlantic TELL – Call Center / Service Clients

Tasks:
• Welcome and training of new employees and establishment of their action plans.
• Individual and collective coaching of advisors.
• Development of arguments, scripts and areas for improvement for sales actions.
• Follow-up of staff skills development (Training, mentoring, etc.).
• Verification of the quality of conversations/arguments and implementation of corrective measures.

Platform Manager

Platform Manager at Zussen Groep – Call Center / Customer Service

Tasks:

• Training of new advisors and planning of their activity.
• Supervision and monitoring of team productivity.
• Animation of team meetings.
• Reporting to the hierarchy and implementation of any corrective measures.

Professional integration officer

Professional integration officer within the Nahda association for social action ProjectDAPP: “Danish-Arab Partnership,

Program: Youth Participation and Employability”

Tasks:
 Professional integration and capacity building for young people between 18 and 35 years old.
 Follow-up and upgrading of users of the ACTIVA professional integration window through workshops to strengthen transversal skills,
life skills, transformative leadership and individual and collective job search.
 Assessment of the Training/Employment relationship, the labor market, new professions and employees.
 Assurance and construction of links with local partners (Company, Anapec, Associations, Recruitment agency, etc).

Teamleader

Teamleader au sein de NRZ Consulting – Call Center / Service Clients

Tasks:
• Product training for new employees.
• Answering questions from staff and providing guidance and feedback.
• Optimization of procedures to keep the team well motivated and boost their performance.
• Reporting to the hierarchy and implementation of any corrective measures.
• Training, arbitration and exploitation of the specificities of each individual to make the most of them.

Teleoperator

Teleoperator within Quality Call Center / Customer Service

Tasks:

• Processing of litigation files (litigations, complaints, assistance).
• Service control with customers (internal-external).
• Development of customer and prospect portfolio.
• Analysis of problems and proposal of solutions.

Trainee

Trainee for three months on the digital criminal record / Primary Court of Missour

Tasks:
• Memorization of criminal convictions and certain civil, commercial, administrative or disciplinary decisions as well as post-sentence
opinions pronounced against natural persons.
• HTML integrator: Creation of a platform (HTML5/CSS3).

President

President of the Eastern Echo Association for Music and Art – E.E.M.A Association – Socio-cultural
Tasks:
• The administrative function and management of the legal obligations of the association.
• The operational function linked to the management of day-to-day activities.
• Direction of artists at the Youth Abilities Support Center.
• Supervision of the tasks of the secretary general and the treasurer.

Sales advisor

Sales advisor at the company Calling Out / Appointment-Setting
Tasks:
 Development of customer and prospect portfolio.
 Litigation assessment.
 Proposal of solutions (Improvement, renovation, maintenance, comfort of the habitat).
 , rénovation, entretien, confort de l’habitat).

Agile Management

Award for the participation of the DAPP program, by the Spanish organisation : Casal dels Infants