About Abdessalam Belkorchi

  • Academic Level Degree Bachelor
  • Age 28 - 32 Years
  • Industry management
  • Viewed 95

About me

After having done several jobs and having had other long-term professional experiences in the social via the association of which I was president and also the association of which I was a softskills coach and professional integration officer, Accustomed to having responsibilities, managing a team of several people up to 200 beneficiaries/year, I excel in soft skills, negotiation and collective communication, I know how to be a force successful proposal and to achieve the set objectives.

I would also like to inform you that my most recent position was: A Training Manager within “Med Atlantic Tell” company , feel free to contact them or my former employers if you wish to inquire about my profile.

For my part, I wish to put at your service an unfailing dynamism, my will to undertake and to win, and the ambition to progress with you,

Cordially.

 

Belkorchi Abdessalam.

Education

Experience

  • 2022 - 2023
    Med-Atlantic TELL

    Training Manager

    Training Manager at Med-Atlantic TELL – Call Center / Service Clients

    Tasks:
    • Welcome and training of new employees and establishment of their action plans.
    • Individual and collective coaching of advisors.
    • Development of arguments, scripts and areas for improvement for sales actions.
    • Follow-up of staff skills development (Training, mentoring, etc.).
    • Verification of the quality of conversations/arguments and implementation of corrective measures.

  • 2022 - 2022
    Zussen Groep

    Platform Manager

    Platform Manager at Zussen Groep – Call Center / Customer Service

    Tasks:

    • Training of new advisors and planning of their activity.
    • Supervision and monitoring of team productivity.
    • Animation of team meetings.
    • Reporting to the hierarchy and implementation of any corrective measures.

  • 2019 - 2022
    Nahda association for social action

    Professional integration officer

    Professional integration officer within the Nahda association for social action ProjectDAPP: “Danish-Arab Partnership,

    Program: Youth Participation and Employability”

    Tasks:
     Professional integration and capacity building for young people between 18 and 35 years old.
     Follow-up and upgrading of users of the ACTIVA professional integration window through workshops to strengthen transversal skills,
    life skills, transformative leadership and individual and collective job search.
     Assessment of the Training/Employment relationship, the labor market, new professions and employees.
     Assurance and construction of links with local partners (Company, Anapec, Associations, Recruitment agency, etc).

  • 2019 - 2019
    NRZ Consulting

    Teamleader

    Teamleader au sein de NRZ Consulting – Call Center / Service Clients

    Tasks:
    • Product training for new employees.
    • Answering questions from staff and providing guidance and feedback.
    • Optimization of procedures to keep the team well motivated and boost their performance.
    • Reporting to the hierarchy and implementation of any corrective measures.
    • Training, arbitration and exploitation of the specificities of each individual to make the most of them.

  • 2016 - 2019
    Quality Call Center

    Teleoperator

    Teleoperator within Quality Call Center / Customer Service

    Tasks:

    • Processing of litigation files (litigations, complaints, assistance).
    • Service control with customers (internal-external).
    • Development of customer and prospect portfolio.
    • Analysis of problems and proposal of solutions.

  • 2015 - 2016
    Primary Court of Missour

    Trainee

    Trainee for three months on the digital criminal record / Primary Court of Missour

    Tasks:
    • Memorization of criminal convictions and certain civil, commercial, administrative or disciplinary decisions as well as post-sentence
    opinions pronounced against natural persons.
    • HTML integrator: Creation of a platform (HTML5/CSS3).

  • 2014 - 2016
    Eastern Echo Association for Music and Art

    President

    President of the Eastern Echo Association for Music and Art – E.E.M.A Association – Socio-cultural
    Tasks:
    • The administrative function and management of the legal obligations of the association.
    • The operational function linked to the management of day-to-day activities.
    • Direction of artists at the Youth Abilities Support Center.
    • Supervision of the tasks of the secretary general and the treasurer.

  • 2012 - 2014
    Calling Out

    Sales advisor

    Sales advisor at the company Calling Out / Appointment-Setting
    Tasks:
     Development of customer and prospect portfolio.
     Litigation assessment.
     Proposal of solutions (Improvement, renovation, maintenance, comfort of the habitat).
     , rénovation, entretien, confort de l’habitat).

Expertise

Mathematics
Analysis
Soft Skills
Agile management
Analysis
Negociation
Communication

Languages

English
Proficient
French
Proficient
Arabic
Proficient
NL
Beginner
Japanese
Beginner
Berber
Beginner
Spanish
Beginner

Portfolio

Honors & awards

  • 2022

    Agile Management

    Award for the participation of the DAPP program, by the Spanish organisation : Casal dels Infants

Skills

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