Bachelors of Computer Science

IT Support Engineer

− Manage and service 2nd line support tickets
− Maintaining and handling operations through N able and remote monitoring products
− Configure client machines and assist with troubleshooting issues
− Understanding of endpoint environments, including support for Windows 8, MS Office 2013 to 365
− Create and maintain end-user guides and purchase orders
− Record and document processes that include, Problems, Changes and Releases
− Provide troubleshooting resolutions for Enterprise solutions such as Firewalls, Antivirus, Office 365, VOIP Phone Systems
− Carry out routine maintenance tasks such as end-user patch management, asset
tracking, and internal auditing
− Performing IT and AD audits
− Developing IT strategies, workflows and defining the new process for users productivity and organization efficiency, also conducting training with users

IT Executive

– Provided Tier-1 & 2 network level support to users in Pakistan, Canada & Dubai.
– Desktop support, hardware troubleshooting, VMware including local and remote users.
– Monitored & maintained computer system and networks.
– Managed Firewall & Active Directory System.
– Set up user accounts, permissions and passowds.
– User administration in Office 365, Active Directory, Primo Dialer, and other softwares.
– Managed Fortinet Firewall, Policies and IT/Server room.
– Handled ticketing system on OS Ticket and Solarwinds.

Research Analyst

Conducted and managed research activities using professional software’s and tools with a team of 6 members. Communicated and coordinated with C level professionals of multinational companies and FMCG for a research purpose.

Graduate Trainee

This was a industrial-based experience where we have to work under a team of professional IT-Engineers at ARDIC Factory. Designing of front and back-end interface of HIT website where defense, commercial and industrial products are to be displayed on this website.

Project Intern

Worked on the Go To Market strategies (GTM) project for PepsiCo and gave solutions to the problems they were facing in the sales department. Through making clusters on maps, segmentation of data on excel, performing regression to get the real insights which result in solving the sales problems.

Summer Intern

Learned machine learning and artificial intelligence algorithms under the supervision of professional professors at sigma lab in NUST